Reality Buzz: What can businesses learn from American Idol?
You might think the connection between popular reality TV shows like American Idol and business strategy is fuzzy at best, and on many levels you’re right. But there’s actually a lot that businesses can learn from these programs – not from Randy Jackson or Paula Abdul, but from the social media data.
Bateman Group’s client Kapow Technologies just completed a really cool project, dubbed Reality Buzz, which was created to see if real-time analysis of social media conversations could predict the outcome of two popular reality television shows: American Idol and Dancing with the Stars. After collecting tens of thousands of tweets, comments and discussions about contestants each week (down with Kate Gosselin!) and applying a dash of sentiment analysis, Kapow batted well above .500 on its predictions. In fact, Reality Buzz predicted 80 percent of the elimination rounds for Dancing with the Stars correctly!
In a great guest blog post to ZDNet, Kapow’s Rick Kawamura offers five lessons learned from Reality Buzz that businesses should apply in order to extract real value from social media data. Here are a few choice excerpts:
Rule #1: Data trumps conventional wisdom
While Malcolm Gladwell, author of Blink: The Power of Thinking Without Thinking, would say otherwise, data-driven business decisions definitely outperform guesswork.
Rule #2: Timing is critical
Any data more than 24 hours old is pretty much worthless for predicting who will be eliminated from a reality TV show. The same holds true in the business world, where it’s imperative for the data to be as close to an event as possible, as this data has the strongest effect on sentiment.
Rule #3: Don’t be blind to the noise factor
It’s easy to understand trends, changes in momentum, volume of traffic, and ratio of positive to negative sentiment. However there is a lot of noise that can easily skew the data, especially with large, very public shows like American Idol. The bigger the show, product, etc., the more noise.
Rule #4: Not all social media sentiment created equal
There are differing degrees of sentiment, and not all translate equally well. Companies also need to consider how to weigh one tweet versus a Facebook comment versus a blog post. Each is just one piece of data, but does each one count equally?
Rule #5: Don’t look at data in a vacuum
Having knowledge of the events and circumstances surrounding the data sets is critical to understanding and extracting intelligence from social media. In the case of Reality Buzz, it was helpful to watch the performance shows for added context.

